At okpo, we believe that gambling should be an entertaining experience — never a source of financial stress or emotional harm. This page outlines the tools, guidelines, and support resources available to every player on the okpo platform.
Gambling is intended as a form of entertainment for adults aged 18 and above. If you or someone you know is struggling to control gambling behaviour, okpo urges you to use the responsible gaming tools available in your account settings or to contact our support team immediately at [email protected]. You are not alone, and help is available.
Every okpo player has access to the following responsible gaming controls, available directly from account settings — no need to contact support to activate them.
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your okpo account. Once a limit is active it takes effect immediately and cannot be increased until the current period expires, protecting you from impulse top-ups.
Define the maximum amount you are comfortable losing within a set period. When your net loss reaches the threshold you have chosen, further wagering is suspended automatically until the limit period resets, keeping you in control of your budget.
Set a maximum duration for each gaming session. okpo will display a countdown timer during your session and automatically log you out when the timer expires. This feature helps prevent extended or unplanned play sessions.
Take a short, structured break from okpo without fully closing your account. Cool-off periods range from 24 hours to 30 days. During a cool-off, you cannot log in, deposit, or place wagers. The period cannot be cancelled early once activated.
Request a longer-term or permanent exclusion from the okpo platform. Self-exclusion is processed immediately upon request and cannot be reversed during the chosen exclusion period. This is the most powerful tool available for players who feel they need a complete break.
okpo requires all players to be 18 years of age or older. Age verification is mandatory before any withdrawal is processed, and may be requested at registration or at any time during your account's lifetime. Accounts found to be held by minors are closed immediately.
Access your okpo account using your registered credentials. All responsible gaming tools are located within the Account Settings section of your player dashboard.
Navigate to the "Responsible Gaming" or "Player Safety" section within your account settings. All available controls — deposit limits, loss limits, timers, cool-off, and self-exclusion — are listed in one place.
Choose the control that suits your needs, enter your preferred values (amounts, time periods, or exclusion durations), and confirm. Restrictions take effect immediately. Increases to limits include a mandatory 24-hour cooling-off delay.
If you need assistance activating any tool, or if you wish to request self-exclusion urgently, email [email protected] at any time. Our team is available 24/7 on Bangladesh Standard Time (BST, UTC+6) and will action urgent requests without delay.
Responsible gaming is the practice of approaching gambling as a form of entertainment rather than a means of generating income or resolving financial difficulties. At okpo, responsible gaming is not simply a legal obligation — it is a core part of how we build and operate our platform. We believe that every player deserves access to tools and information that help them stay in control of their gambling activity at all times.
For the majority of players in Bangladesh and beyond, gambling on okpo is an enjoyable, recreational activity. However, for a minority of players, gambling can develop into a problematic behaviour that affects personal finances, relationships, and mental wellbeing. okpo is committed to identifying risk early, providing the right tools, and signposting appropriate support to any player who needs it.
Access to the okpo platform is strictly limited to individuals aged 18 years and above. This is a non-negotiable condition of account registration and is enforced through our mandatory Know Your Customer (KYC) verification process. okpo will request proof of age — typically a national identity card, passport, or another government-issued document — before processing any withdrawal request, and may request verification at registration or at any point thereafter.
If okpo has reasonable grounds to suspect that an account is held by a person under the age of 18, the account will be suspended immediately and all funds within it will be frozen pending investigation. Confirmed underage accounts will be permanently closed. okpo urges parents and guardians to use parental control software to prevent minors from accessing online gambling platforms, and to have open conversations with young people about the risks of gambling.
Problem gambling can develop gradually and is not always easy to recognise in oneself. The following signs may indicate that gambling has moved beyond healthy recreation and is becoming harmful. If several of these apply to you, okpo strongly encourages you to use the self-exclusion tool or to contact our support team for guidance.
If you recognise more than one or two of these signs in your own gambling behaviour, please take action now. Using okpo's self-exclusion tool is free, immediate, and does not require any justification. You can also email [email protected] at any time — our support team is trained to handle these conversations with empathy and discretion.
Self-exclusion is the most comprehensive responsible gaming tool available on the okpo platform. When you activate self-exclusion, your account is locked immediately. You will not be able to log in, make deposits, place wagers, or access any paid content on the platform for the duration of the exclusion period you have selected.
okpo offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent exclusion. During a self-exclusion period, okpo will also suppress any promotional emails or bonus notifications that would otherwise be sent to your registered email address. Any balance remaining in your account at the time of self-exclusion will be returned to your verified payment method within the standard processing timeframe.
okpo's deposit limit tool allows you to set a firm cap on how much BDT you can deposit into your account over a defined period. Available limit periods are daily (24 hours), weekly (7 days), and monthly (30 days). You may set a single limit for one period, or stack limits across multiple periods simultaneously — for example, a daily limit of ৳1,000 and a monthly limit of ৳20,000.
When you request a reduction to an existing deposit limit, the new lower limit takes effect immediately. When you request an increase, a mandatory 24-hour review period applies before the higher limit becomes active. This cooling-off delay is intentional — it gives you time to reconsider whether the increase is genuinely in your interest.
In addition to deposit controls, okpo offers net loss limits and single-wager limits. A net loss limit caps the total amount you can lose within a chosen period, calculated as total wagers minus total winnings. A single-wager limit restricts the maximum stake you can place on any individual game round or bet slip.
These controls are particularly useful for players who find that setting a deposit limit is not sufficient on its own — for example, players who may win early in a session and then gamble those winnings back. By layering loss limits on top of deposit limits, you create a more robust safety net for your gaming budget.
It is easy to lose track of time when playing online casino games or following live cricket betting markets. okpo's session time limit feature allows you to set a maximum duration for each gaming session — from as little as 15 minutes to a maximum of 4 hours. When your chosen session duration is reached, okpo will log you out automatically.
For players who prefer a softer reminder rather than an automatic logout, okpo's reality check feature sends an on-screen notification at regular intervals — for example, every 30 or 60 minutes — displaying how long you have been playing and how much you have wagered and won or lost during the current session. This feature is designed to prompt a moment of reflection without interrupting play unless you choose to stop.
Sometimes the most important step is simply talking to someone. If gambling is causing you distress or financial hardship, you do not need to face it alone. okpo's customer support team is available 24 hours a day, seven days a week, and includes staff members who are specifically trained to discuss responsible gaming concerns in a non-judgmental and supportive manner.
To speak with a member of the okpo responsible gaming team, email [email protected] with the subject line "Responsible Gaming Support". Your enquiry will be treated as confidential and will be prioritised within our support queue. You can also use the live chat feature available within your logged-in account dashboard for an immediate response.
okpo serves players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that financial pressures, cultural expectations, and limited access to mental health resources can make problem gambling particularly difficult to address in this market. That is why okpo has built responsible gaming tools that are straightforward to use, available entirely in English, and accessible to any player with a smartphone and a bKash or Nagad account.
We encourage all okpo players in Bangladesh to treat gambling as entertainment — not as a second income, not as a way to recover debts, and not as a response to stress. Set your limits before you start playing, stick to them, and use the tools on this page if you ever feel that your gambling is moving in a direction that does not serve your wellbeing.
Gambling is most enjoyable when it stays within your control. Explore okpo's games, check our FAQ for answers to common questions, or review our full Terms & Conditions. Players must be 18 years or older.